CUSTOMER SERVICE

Here are some frequently asked questions (FAQ) for Used Equipment Depot:

 

What kind of equipment do you sell?

We offer a wide range of used heavy equipment, including excavators, heavy-duty trucks, and tractors from various leading manufacturers. Our inventory is constantly being updated.

Is all the equipment used?

Yes, Used Equipment Depot specializes in selling pre-owned or used heavy machinery.

Where is your equipment located?

Our equipment is located at various sites worldwide. The specific location of each piece of equipment is listed in its individual product description.

Can I inspect the equipment before purchasing?

Inspection policies vary depending on the location of the equipment. Please contact us to inquire about arranging an inspection for a specific machine.

Do you offer financing options?

Financing options may be available through third-party partners. Please contact our sales team to discuss potential financing solutions.

What is your warranty policy on used equipment?

Warranty policies vary depending on the age, condition, and type of equipment. Details about any applicable warranties are provided in the individual product description or can be discussed with our sales team.

Do you ship equipment?

Yes, we offer global shipping services. Our logistics team can assist you with arranging transportation to your desired location. Shipping costs will vary depending on the size and destination of the equipment.

What payment methods do you accept?

We accept various payment methods, including bank transfers, and other secure payment options. Please discuss specific payment terms with our sales team.

Are the prices listed negotiable?

The negotiability of prices may vary depending on the specific equipment. Please contact our sales team to discuss pricing.

What information should I provide when requesting a quote?

To receive an accurate quote, please provide the specific equipment you are interested in, your desired destination (if shipping is required), and any specific requirements or questions you may have.

Do you purchase used equipment?

Yes, Used Equipment Depot is also interested in purchasing quality used heavy equipment. Please contact us with details of the equipment you wish to sell.

How do I sell my equipment to you?

Please contact our purchasing team with the make, model, year, hours, condition, and location of your equipment. We will review the information and get back to you with an offer if it meets our current needs.

Do I need to create an account to browse your inventory?

No, you can browse our inventory without creating an account. However, creating an account may streamline the inquiry and purchase process.

How do I contact customer support?

For the quickest service, please use the contact form on our website or the live chat feature. You can also call us at 1-844-468-4282 during our business hours (Monday-Friday, 9 AM - 5 PM EST).

What are your business hours?

Our customer support team is available Monday through Friday from 9 AM to 5 PM Eastern Standard Time.